Zoho uses certain sub-processors and content delivery networks to assist it in providing the Zoho Services as described in the Data Processing Addendum (DPA).
A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Data). Zoho engages different types of sub-processors to perform various functions as explained in the tables below.
Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them.
| Entity Name | Purpose | Location of Processing | Applicable Data Center | Applicable For | Applicable Services |
| Amazon Simple Email Service (SES) | Sending emails to multiple persons simultaneously | US West (Oregon) US-West-2 , Europe (Ireland) EU-West-1 |
US, EU, IN, AU | All the customers around the globe | Zoho Survey |
| Amazon Web Services(CDN) | To provide content delivery network to improve speed of data transmission | Worldwide | US, EU, IN, AU | All the customers around the globe | Zoho PageSense, Site 24x7 |
| BulkSMS | Sending text messages to individuals, or multiple persons simultaneously | Ireland, South Africa | US, EU, IN, AU | All the customers around the globe | Site24x7, ManageEngine MDMCloud |
| Clickatell | Sending text messages to individuals, or multiple persons simultaneously | Ireland | US, EU, IN, AU | All the customers around the globe | Site24x7, ManageEngine AlarmsOne (Used only in US DC), ManageEngine MDMCloud, ManageEngine ADSelfServicePlus |
| CLX Communications | To communicate Two Factor Authentication (TFA) information | Ireland, Sweden, North California, Ashburn | US, EU, IN, AU | All the customers around the globe | Zoho Accounts |
| Daxtra | To parse CVs, resume or other candidate information | Singapore | US, EU, IN, AU | All the customers around the globe | Zoho Recruit |
| Easy Post | A shipping service used to deliver goods/items | US | US, EU, IN, AU | All the customers around the globe | Zoho Inventory, Zoho Books |
| Google Translate | To carry out translation between different languages | US-East | US, EU, IN, AU | All the customers around the globe | Zoho Creator (Premium and Ultimate Edition), Zoho Survey (Pro and Enterprise Edition), Zoho SalesIQ (Enterprise Edition) |
| Kaleyra | Sending SMS notifications to our customers and to their clients. | India | US, EU, IN, AU | India Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers | Zoho Books, Zoho Invoice, Zoho Inventory, Zoho Expense, Zoho Payroll, Zoho Subscriptions, Zoho Checkout, Zoho Daybook App, Site24x7 |
| Litmus | To preview the Zoho Campaigns output in various browsers | US-EAST | US, EU, IN, AU | All the customers around the globe | Zoho Campaigns |
| Perfios | To fetch bank transactions statements | Singapore, India | US, IN | All the customers signed up for Indian Edition & GCC Edition | Zoho Books, Zoho Expense |
| Postal Methods | To deliver hard copies of commercial documents. | US | US, EU, IN | All the customers around the globe | Zoho Invoice, Zoho Books, Zoho Inventory |
| Tata communications | To provide in-bound dialling services | USA- LA, NY ,Canada- Montreal, Toronto, Europe- London, Frankfurt and Madrid,Asia- Singapore, HK and Australia | US, EU, IN, AU | All the customers around the globe | Zoho Meeting |
| TeleSign | To communicate Two Factor Authentication (TFA) information | US | US, EU, IN, AU | All the customers around the globe | Zoho Accounts |
| Twilio | Sending text messages to individuals, or multiple persons simultaneously | US-East-1 | US, EU, IN, AU | All the customers around the globe | Zoho Bigin, Site24x7, ManageEngine AlarmsOne (Used only in US DC) |
| Veryfi | To extract data from the documents uploaded for autoscan. | US (east and west coasts), Canada, Europe (Frankfurt), Asia / Pacific (Australia) | US, EU, IN, AU | All the customers around the globe | Zoho Expense, Zoho Books, Zoho Invoice |
| Voxbone | To provide in-bound dialling services | Belgium, Germany,Hong Kong, USA | US, EU, IN, AU | All the customers around the globe | Zoho Meeting |
| Yodlee | To fetch bank transactions statements | US | US, EU, IN, AU | All the customers around the globe | Zoho Books, Zoho Expense |