The Network Simulator provides an integrated, versatile, easy-to-use GUI-based network designer tool to design and simulate a network with SNMP, TL1, TFTP, FTP, Telnet and Cisco IOS devices.
WebNMS Simulation Toolkit presents the Network Simulator to test and demonstrate SNMP, TL1, TFTP, FTP, Telnet and Cisco IOS management applications in a virtual, scalable network environment. Ability to simulate 100,000 devices simultaneously for scalability testing, trap simulation for fault management testing, configuration of device values and simulation types for performance testing, behavior simulation for testing realistic/negative test scenarios across network devices, start/stop of network at runtime, automated network simulation, visualization of network topology and easy-to-use GUI enables full-fledged simulation of large networks.
| Features | Benefits |
| Multi-Protocol Support |
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| Multiple Agents in one PC |
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| IPv6 Support |
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| Simulation of Cisco IOS Software |
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| Automated Network Simulation |
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| Network Topology |
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| Record and Replay of Real Networks |
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| Record and Replay of Traps |
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| Customization of Agent Values |
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| SNMP PDU Customization |
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| Management of Networks through RMI |
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| TFTP, FTP and Telnet Support |
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| Trap/Inform/Autonomous Message Generation |
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| Error Simulation |
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| Dynamic Configuration of IPv4 or IPv6 Address |
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| Runtime Operations |
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| Bulk Modification and Bulk Script Addition |
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| Extensible Environment |
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| Packaging and Installing the Network / Devices in Device Tree |
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| Performance Enhancements |
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| User-Friendly GUI Tools |
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| Command Line Utilities |
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| Value Added Features |
|
Simulation Toolkit Help Documentation is available for download in HTML (zipped file), PDF and can also be viewed online.
The following are the various sections that are covered in the
product documentation. Please choose the section, based on your
requirement, to learn more. Send your valuable suggestions and feedback
to : simulator-support@webnms.com
With the goal of constantly building upon and improving the management simulation experience, WebNMS Simulation Toolkit 9.2 offers a completely new data model that enables creation of large networks in seconds and offers enhanced network performance. In addition, it offers new tools, utilities and numerous enhancements over the earlier versions. This section provides a brief description of the key features added to the various modules of Simulation Toolkit 9.2.
Click here to view the performance
figures of Simulation Toolkit 9.1.
Click here to learn about the unique
capabilities of Simulation Toolkit 9.2 that enables creation of
large networks in seconds.
This section gives the performance statistics of the Network Simulator in 9.1. The performance test were conducted separately for each network. The environment in which the tests were performed, the hardware configurations and the performance numbers for request handling and trap handling are provided in this topic.
The performance test was conducted on Windows and Linux machines.
| Operating System | System Type | Processor | RAM | Hard Disk |
| Windows 7 | 64-bit OS | 2.40 GHz | 8 GB | 250 GB |
| Linux Mandriva 2010.1 | 64-bit OS | 2.40 GHz | 8 GB | 160 GB |
| Number of SNMP Nodes | Number of single OIDs queried asynchronously | Number of multi-varbind (6 OIDs) queried asynchronously | ||
| Linux | Windows | Linux | Windows | |
| 250 | 8305 | 2600 | 2164 | 600 |
| 5000 | 8480 | 1100 | 2090 | 300 |
| 10000 | 8624 | - | 1924 | - |
| 50000 | 8104 | - | 1923 | - |
| 100000 | 7038 | - | 1913 | - |
The Trap Stormer is used to test the performance of trap handling in Simulation Toolkit. The performance of the trap is calculated using the Trap Stormer in normal mode.
| Trap Version | Varbinds Configured | Rate of Traps in Windows OS in Normal mode | Rate of Traps in Linux OS in Normal mode | V1 Traps | with 2 Varbinds | 1650 / sec | 1728 / sec |
| V2C Traps | with 3 Varbinds + default Varbinds | 1645 / sec | 1560 / sec |
The performance of traps sent from Network Simulator is given below:
| Trap Version | Varbinds Configured | Rate of Traps in Windows OS | Rate of Traps in Linux OS |
| V1 Traps | No Varbinds configured | 1000 / sec | 977 / sec |
| V1 Traps | with 2 Varbinds | 978 / sec | 983 / sec |
| V2C Traps | with default Varbinds (2 Varbinds) | 999 / sec | 971 / sec |
| V2C Traps | with 3 Varbinds + default Varbinds | 995 / sec | 981 / sec |
The integrated Network Designer tool in Simulation Toolkit 9.2 supports template based model of device creation, data storage and bulk configurations. The new model enables creation of large networks in seconds with very less storage space and offers superior network performance. This document focuses on the unique capabilities of the latest version of the Network Designer tool.
The integrated Network Designer tool in Simulation Toolkit 9.2 supports template based model of device creation, data storage and bulk configurations. The new model enables creation of large networks in seconds with very less storage space and offers superior network performance. This document focuses on the unique capabilities of the latest version of the Network Designer tool.
The Network Recorder tool enables users to easily record a real network. The recorder creates the simulation of the real SNMP network, by capturing a snapshot of the devices, with an snmpwalk.
The Real Agent Recording Wizard enables users to record a real SNMP agent by capturing a “snapshot” of the device MIB in actual operation. Only one agent can be recorded at a time.
 Real Agent Recorder |
The Trap Recorder records SNMPv1 and SNMPv2c traps by listening for traps at the specified port. All the traps sent to the port will be recorded and displayed.
Trap Recorder
Fault management testing is required to validate the effective event handling of the manager application. This is achieved through Trap simulation in SNMP devices. The Network Designer tool and the SNMP Agent Simulator offers an intuitive trap and inform configuration wizard, to configure and generate any number of traps/informs from a device, under different scenarios. This helps demonstrating and testing an application's handling of trap traffic under different conditions.
Further, the toolkit offers the Trap Stormer, an exclusive tool to storm SNMPv1/v2c traps at burst and normal modes. Trap storms can be generated to validate the effective event handling of the manager application.
Simulation Toolkit's Behavior Simulation feature offers powerful built-in SNMP script APIs and RMI client APIs to automate a complete network environment. For example, you can start and stop individual devices in the network at runtime, schedule network state that change SNMP variables, add/delete rows dynamically, update node values, change interface status, generate SNMP v1,v2c,v3 traps/inform messages, create error conditions and scenarios, make agents stop responding to SNMP requests etc.
Some of the common test scenarios that can be setup using the SNMP script API and RMI client APIs are given below. These simulations can be enabled dynamically without disrupting the simulation process.
To have the node values increased at a certain rateTo send a trap to NMS on the start/stop of the agentTo add SNMP devices to an existing networkTo delete SNMP devices from the existing networkTo configure and send traps in bulk, for thousands of agentsTo send link-up/link-down trap each time there is a get on the ifAdmiStatus of a particular instance in the IF-MIB tableTo make addition/deletion to SNMP table rows dynamically, based on other node valuesTo change interface status and send trapsTo start/stop agentsTo start/stop TFTP ServerTo upload/download Files using TFTPTo delay SNMP responsesTo get the IPaddress of a deviceTo modify rows in bulkTo check the valid range for device valuesTo add rows to tablesTo simulate short downed, medium downed and long downed agentsAlso Refer:
Remote monitoring and control of agent/network behavior is achieved through RMI. RMI's unique capabilities to load and execute user-defined tasks at runtime, helps in test case automation of manager applications. For example, the automated test environment can change the value of a given OID on a given SNMP agent to simulate different responses that is required for the test cases, trigger traps at any time, etc.
The RMI interface allows you to programmatically do all the things that can be done using SNMP and TL1 Jython scripts to configure behavior. Refer the following links to learn about the different scenarios that can be setup via RMI.
The SNMP PDU Scrambler is supported in SNMP Agent Simulator and Network Simulator to customize the request/response SNMP PDU by exposing it to the user for customization. For example, a request SNMP PDU can be customized to validate that it contains multiple varbinds before the agent performs SNMP operation in OIDs. The response SNMP PDU can be customized, for example, to send garbled/invalid responses to test the SNMP managers robustness in the event of receiving bad packets. The level of customization varies depending on your requirement.
Simulation Toolkit supports TFTP client/server protocol and FTP client protocol to enable transfer of files between the TFTP/FTP client and server. The file transfer can be done from the Network designer UI or using Jython scripts or through RMI at network startup or during runtime. The mode of transfer may be ascii or binary. The files transferred should have the 'public' access. TFTP uses UDP to transfer packets across the network.
Simulation Toolkit supports Telnet protocol for the Linux devices to enable execution of telnet commands from command line.
Any network/devices created in Simulation Toolkit can be packaged and installed in any other system where Simulation Toolkit has been installed. This is useful to give demonstration of management applications at customer premises or during trade shows without the need for configuring and carrying of devices.
Testing a network management application in realistic and peak-load environments with multi-vendor network devices is critical to its commercial success. Sales demos are essential to demonstrate the capabilities of the software in large, complex, network scenarios, or at customer premises. Users need to evaluate the tool exhaustively before buying.
However, in real life, the testing, demonstration and evaluation of NMS applications involve the following hurdles.
WebNMS Simulation Toolkit , a software suite which comprises SNMP and TL1 agent and network simulator tools is designed to overcome the above hurdles. WebNMS Simulation Toolkit offers,
Platform-Independent Network Environment and ScalabilitySimulating Real NetworksSimulating Dynamic Network BehaviorAutomated Network SimulationNetwork TopologySimulation of Cisco IOS SoftwareTFTP, FTP and Telnet SupportFault Management Testing Using Trap StormerJython Scripting SupportAgent and Network Management through RMI InterfaceDynamic Configuration of IPv4 or IPv6 addressPack and PlayEnhanced PerformanceSimulation Toolkit Product Suite
Network SimulatorSNMP Agent SimulatorTL1 Agent SimulatorSNMP Trap StormerNetwork RecorderTrap RecorderSupport and Training
WebNMS offers extensive support and training to ensure the success of your solutions. 24x7 hotline to our developers will ensure your questions are answered in real time and issues resolved quickly. Our product services team provides onsite assistance and regular training programs.
Our support organization is unique in the industry with a wealth of experience in handling a high volume of change requests from developers. This capability is an important aspect of supporting development teams in an efficient way.
About Zoho Corporation
Zoho Corporation provides affordable software for database migration, management and provisioning of complex networks, systems, and IT applications. With a broad product portfolio and an active customer base ranging from enterprises, equipment vendors, and service providers, Zoho Corporation has emerged as a very affordable and high-quality alternative to expensive software that is common in this industry.
Zoho Corporation has offices in CA, Austin, New Jersey, Chennai, Singapore, Tokyo and Beijing. It has a well-trained partner base around the globe and thousands of customers world-wide. For more information, call 925-924-9500 or visit our Web site at: www.webnms.com. If you have questions about any of the products, please contact sales@webnms.com
Customer : RAD Data Communications
Application Name: RADview Network Management System
RAD Data Communications is a leading manufacturer of network access equipment for data communications and telecommunications applications. RAD offers an impressive array of access product solutions to serve the requirements of service providers, carriers and enterprises.
In addition, RAD offers an integrated network and system management
solution to supervise, monitor and provision networks that vary
in size and product. RAD wanted this Network Management System,
called RADview, to be a scalable one: affordable for small installations,
yet flexible to accommodate the network administrator's future needs
regarding size and high-end network management capabilities such
as fault, performance, configuration, security, and auto-discovery
of devices.
The above-mentioned requirements called for intensive testing of RADview in realistic and peak-load environments. The testing required to validate the customers' scalability needs was a challenge - a unique test bed for scalability was needed to be built with various types of agents in the devices and their different versions.
When RAD needed assurance of software scalability, they turned to WebNMS SNMP Agent Simulation Toolkit - a tool that could create a virtual network environment with SNMP, TFTP, FTP manageable devices, on a single station.
"Key reasons for selecting WebNMS SNMP Agent Simulation Toolkit were the combination of reasonable price; fulfilling of all RAD requirements from the simulator; tight, committed, direct, and professional technical support; being a product of a well known and established software vendor, WebNMS," said Ziv Gadi, Director of R&D - System Test.
RAD requirements for SNMP Network Simulator were concentrated on the mass-of-nodes abilities. The simulation environment was created to address the following key requirements:
The basic simulator requirements, such as ability to send traps to the tested network system, ability to fully record a live agent, ability to configure the agent MIB database, being user friendly, and consuming reasonable disk space, were also needed.
WebNMS SNMP Agent Simulation Toolkit's Network Simulator offered an integrated network simulation environment with intuitive GUIs that fulfilled all the above-mentioned requirements.
The following are the key benefits that WebNMS SNMP Agent Simulation Toolkit offered.
The ability of the network simulator to simulate a large network of 10,000+ agents enabled RAD to test and 'explore' the boundaries of its NMS applications. Developers at RAD used SNMP Agent Simulation Toolkit's Recording Wizard to "record" real SNMP devices. Simulation scenarios were created with 1000's of devices - just like a customer's enterprise - and the claim of managing 10,000 devices was substantiated.
In addition to scalability testing, Simulation Toolkit's Network Simulator was used to test the various features of the management application when working with large network, test the polling mechanism, test RAD's TFTP applications under a load of large network.
RAD attributes huge cost savings to WebNMS SNMP Agent Simulation Toolkit. The entire cost of building a physical scalability lab was avoided. Developers at RAD were able to focus on the management application's functionality, and ensure that it worked to specification and was of the highest quality. WebNMS Simulation Toolkit measured over other competing products especially regarding its technical support and price.
The development and testing efforts involved in building a comprehensive, scalable, and rugged NMS application was substantially reduced with Simulation Toolkit's Network Simulator. With SNMP Agent Simulation Toolkit, testing was faster and gave higher confidence.
"WebNMS has a winning formula in the form of a good and cost-effective application - the WebNMS Network Simulator, backed up by a professional personnel"
Ziv Gadi, Director of R&D - System Test.
"Throughout the evaluation period, we received an effective support - fast and to the point, aimed at solving the specific requirements which were in the interest of RAD Data Communications"
A typical view of RADview application, that enables Map view (the icons and their status), zooming inside a node, and 'inside' its components down to port level, and a system oriented view, for example, device's Time-Slots Assignment matrix.
Established in 1981, privately owned RAD Data Communications has achieved international recognition as a major manufacturer of high quality access equipment for data communications and telecommunications applications. These solutions serve the data and voice access requirements of service providers, incumbent and new carriers, and enterprise networks, by reducing infrastructure investment costs while boosting competitiveness and profitability.
RAD is a member of the RAD Group of companies, a world leader in networking and internetworking product solutions. For more information visit www.rad.com
Zoho Corporation provides affordable software for database migration, management and provisioning of complex networks, systems, and IT applications. With a broad product portfolio and an active customer base ranging from enterprises, equipment vendors, and service providers, Zoho Corporation has emerged as a very affordable and high-quality alternative to expensive software that is common in this industry.
Zoho Corporation has offices in CA, Austin, New Jersey, Chennai, Singapore, Tokyo and Beijing. It has a well-trained partner base around the globe and thousands of customers world-wide. For more information, call 925-924-9500 or visit our Web site at: www.webnms.com.
Simulation Toolkit in Building and Testing EMS
Challenges in EMS development and testing, solution offered by WebNMS Simulation Toolkit, features, business benefits etc.
Testing Management Application Scalability
Scalability Testing and solution offered by WebNMS Simulation Toolkit to scale huge networks with different type of devices.
With today's enterprise network infrastructure becoming more complex and dynamic, a successful network management must ensure that the network and applications are up-and-running smoothly and efficiently. It must also possess the capability to predict problems before they have any impact on the network. Recognizing the challenges of enterprise-grade networks, an effective testing and evaluation of network management system (NMS) becomes essential. This requires setting up of an extensive laboratory with multi-vendor network devices, that are cost-prohibitive. Moreover, networks are complicated and extremely expensive, and most vendors cannot afford to set up a real network. To resolve these issues WebNMS Simulation Toolkit a software suite that can simulate real networks, was introduced. This paper explains how WebNMS Simulation Toolkit can be used in the development, testing and evaluation of network management applications.
Network management is a service that employs a variety of applications and devices to assist network managers in monitoring and maintaining network integrity and performance. The Simple Network Management Protocol (SNMP) is by far, the dominant protocol in network management. Every SNMP-managed network consists of two key components: managed entities and NMS applications. Every managed device (routers, servers, switches, bridges, hubs, computer hosts, cable modems, printers, etc.) on the network has an agent, which is a small program that communicates with the Manager on one side and with Device or Application on the other side The agent stores this information in a management information base (MIB) and makes it available to the NMS by communicating through the SNMP protocol. The NMS uses this information to monitor and control the networked devices. Three versions of SNMP are currently prevalent: SNMPv1, SNMPv2 and SNMPv3. All these versions conform to the specifications of the structure of management information (SMI).
Network management generally involves device management/element management, discovery management, fault management and performance management.
The ability of the NMS application to scale huge networks with different type of devices is yet another challenge that needs to be addressed. Scalability testing helps to determine whether your management application scales with the workload growth as the managed network grew in numbers and complexity. To achieve the goals of scalability testing, a unique test bed for scalability would need to be built. Inorder to assure that the NMS could find the 1000s of devices typically installed across a customer’s enterprise, engineers would need to spend massive amounts of time and capital to build a hardware lab just for testing the scalability of the new software.
In general, the problems with lab maintenance and upgrades, the financial burden involved and the varying requirements of the users is a limitation for effective testing of the network management application.
WebNMS Simulation Toolkit provides a solution to the above hurdles in NMS testing and evaluation. Simulation Toolkit's Network Designer offers an integrated network design studio to create a virtual multi-vendor network environment with SNMP, TL1, TFTP, FTP, Telnet and Cisco IOS manageable devices, on a single PC. The device library consists of pre-configured devices that can be used directly to create a virtual network populated with hosts, printers, pix firewall, cisco series routers/switches and cable modem devices.
With Simulation Toolkit you can create a virtual network with 100,000+ network devices on a single PC. It enables testing and evaluation of management applications for reliable functionality, scalability, performance and disaster network scenarios.
Network management application developers need to test their design during each stage of their development with the required devices and ensure that their application will adequately communicate with and manage the network devices.
Simulation Toolkit simulates real devices by exporting MIB object values but without the real device. The network management application interacts with the simulated device just as it would with real-world devices. To experiment with changes in the device values, any variation on this simulation can be easily created by configuring MIB values, simulation types and behavior scripts. This enables developers to develop their applications in parallel with agent development through simulation of device prototypes.
Simulation Toolkit enables simulation of thousands of agents on a single PC, enabling simulation of large networks with different device types. This results in a shortened development time, reduced product development costs and an efficient network management software.
The manager application needs to be tested for fault management, performance management, scalability and handling disaster network scenarios. With Simulation Toolkit, testing can proceed faster and high quality software products can be released to customers more quickly.
The Network Simulator is designed to provide enhanced network performance for large networks. As per the Performance Metric test taken for 50,000 nodes created for our customer test-bed, the simulator was successfully started with 50,000 nodes and the response time of 1804 ms was recorded when 250 nodes were queried simultaneously by the NMS.
Enterprises need to evaluate and finalize on the best management application that suits their needs before purchasing the same. Testing these products in real network environments will impact the real network.
With Simulation Toolkit, users can easily record their real nework and exhaustively evaluate new management products. The Jython script APIs bundled with the product can be used to evaluate the capabilities of the management products by creating "what if" scenarios, which is impossible to reproduce in a real network.
Demonstration of the management application at customer premises or during trade shows is required to display the capabilities of the product. Simulation Toolkit helps to create different network scenarios instantly without the need for configuring and carrying of devices.
The network configurations are portable across all OS. Any network created in Simulation Toolkit can be packaged and installed in any other system where Simulation Toolkit has been installed. This enables marketing and sales to set up powerful "live" demonstrations of their network management products at trade shows or at customer premises, easily and effectively. Equipment Manufacturers can demonstrate how their hardware scales and how its management application is used. Reduced demo set up time and absence of bulky equipments results in reduced cost of sales and easy and successful demonstrations.
Problem identification in complex and huge customer network is often time-consuming, complicated and involves huge expenses in the support staff having to visit the customer network to reproduce the problem.
With Simulation Toolkit , the support staff do not have to visit the customer premises for problem reproduction. Its recording tool can record the customer's network environment and reproduce the problem quickly to provide fast and efficient support. Simulation Toolkit's Network Recorder records real customer networks. The recorded network can be saved and replayed instantly in the Network Designer, thus enabling the management applications to be tested in huge customer networks.
The ability to capture information on real networked devices, enables developers and test engineers to support their customers with a higher level of efficiancy.
With Simulation Toolkit, customized simulations can be created and used to train network operators, administrators, and technicians. Efficient training results in well trained and efficient network management staff with better understanding of the network management products and protocols.
To design and simulate a network with SNMP, TFTP, FTP, Telnet and IOS devices, on a single PC. Supports simulation of 100,000+ devices on a single PC. Jython-based scripting capabilities enable modelling agent behavior and expressing inter-relationship among MIB variables and across devices.
To simulate an SNMPv1/ v2c/v3 agent (or device) with user configured data or recorded agent values. Supports Jython-based scripting to model agent behavior and express inter-relationship among MIB variables.
To smulate a TL1 Network Element with user configured data . Supports Jython-based scripting to model agent behavior and express inter-relationship among TCS commands.
To configure and send traps, to test the reliability of your management application for receiving any number of traps at the specified interval.
To record real SNMP networks. The recorded network can be instantly replayed in the network simulator.
To record real traps. The recorded traps can be replayed in the trap configuration dialog of the SNMP Agent Simulator and Network designer tools.
MIB Browser: SNMP Manager application that enables loading, browsing, walking the MIB tree, and performing all other SNMP-related functions.
TL1 Craft Interface: TL1 manager application to test, monitor, administer, and provision multiple TL1 agents
Topology Editor: To establish inter-connections across routers, switches and other network devices and visualize the topological relationship between the devices.
SNMPv3 Configurator: To view and configure USM and VACM user entries for the SNMP v3 user.
Telnet Command Editor: To view and edit supported telnet commands.
Telnet Command Configurator: To add new telnet commands to a specific device or to all the devices in the network.
IOS Command Editor: To view and edit supported Cisco IOS commands.
IOS Command Configurator: To add new IOS commands to
a Cisco router/switch device in the network.
Ready-to-use library of pre-configured devices bundled with the product:
Host devices: Windows and Linux
Printer devices: HP 4500 series
Router devices: Cisco 3600, Cisco 7600
Switch devices: Cisco 3750
Pix Firewall device
Cable Modem device
TL1 device
We, at WebNMS take all efforts to ensure that our customers do not waste their time and resources unnecessarily. This section lists out the Known Issues available with the product at the time of the release.
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If you wish to know more about Simulation Toolkit 9.2 , or if you have any questions, feel free to send an email to simulator-support@webnms.com or Contact an WebNMS sales representative near you.
Some of the WebNMS Simulation Toolkit customers are given below in alphabetical order.
WebNMS has announced Product Life Cycle Plan for WebNMS Simulation Toolkit based on WebNMS Product Life cycle policy. With the release of Simulation Toolkit 9, the previous version 8.0 is moved to extended support phase. And 5.0, 5.1, 6.0 and 7.0 will not be available for purchase or active support. WebNMS will strive to ensure a smooth transition for the existing customers from 5.0, 5.1, 6.0 and 7.0 versions to the latest version, WebNMS Simulation Toolkit 9 by means of the Product Life Cycle Plan described below. Please feel free to mail to simulator-support@webnms.com for any clarifications.
WebNMS will actively support the current released version of the product available in the Web site and will announce the Product Life Cycle statement, as and when required, for the other versions of the product.
Based on the above guidelines, the product life cycle stages of the various WebNMS Simulation Toolkit releases are as shown below:
| Release Version | Support Phase | EOL Date | ||
| Active | Extended | Minimal | ||
| 5.0 | - | - | - | Dec.10, 2010 |
| 5.1 | - | - | - | Dec.10, 2010 |
| 6.0 | - | - | - | Jan.31, 2011 |
| 7.0 | - | - | - | Jan.31, 2014 |
| 8 | - | - | - | Dec.31, 2015 |
| 9 | - | - | - | June 30, 2016 |
| 9.1 | - | - | - | December 31, 2019 |
| 9.2 | - | - |  |
December 31, 2019 |
|
“WebNMS Network Simulator has been a great help for demonstrating our manager application at trade shows, in house testing, and pre-configuring customer deployments. Key reasons for selecting WebNMS Simulation Toolkit are the flexibility and ease to design and create networks, terrific customer support and its reasonable price for performance. In addition, its powerful features like topology editor, network recording environment and simulation of real-time network scenarios makes it an ideal tool for testing network management software." |
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| Scott Mitchell, Sr. Software Engineer, Media Links. |
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"WebNMS Simulation Toolkit aid our enterprise to test and develop SNMP Management Application. We are able to test various sequence and capacity, especially with the help of behavior simulation in Network Designer." |
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| Manabu Amemiya, Node Development Department, WILLCOM, Inc. |
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"The Development and Testing of our enterprise based SNMP Management Application is cost effectively done using WebNMS Simulation Toolkit. Features like inbuilt SNMP PDU debug view are very handy to use. Menu driven behavior simulation and event generation helped in making our test bed easier and faster." |
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| Kiri Sandrasegara, Software Engineer, Airspan Networks |
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"WebNMS has a winning formula in the form of a good and cost effective application - the WebNMS Network Simulator, backed up by a professional personnel." |
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| Ziv Gadi, Director of
R&D - System Test, RAD data communications |
|
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"Through out the evaluation period we received an effective support - fast and to the point aimed to solve specific requirements which were in the interest of RAD data communications." |
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| Weinberger Yaron, NMS
Alpha Manager. RAD data communications |
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"WebNMS Network Simulation Toolkit has provided us with a whole new dimension in our EMS load and capacity test effort. We use the toolkit to replicate customer configurations to reproduce field issues and effectively debug them with minimum downtime." |
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| Piyu Tripathy, Manager, Airvana |
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“The portion of Information Science and Technology that includes networked computer applications requires our students to learn networking technologies, protocols and maintenance tools. WebNMS’s simulators will greatly enhance student learning experiences through interaction with realistic network scenarios. Your software will aid our instructors by allowing them to supplement lectures with hands-on exercises, and will aid our department by making these improvements possible on a limited budget. In addition, students in our Masters program can use the WebNMS toolkit to further their research. Our school appreciates the opportunity to integrate the WebNMS simulator toolkit into its networking classes and research.” |
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| Dr. Barry Flachsbart,
Chair, Information Science & Technology Department University of Missouri |
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“WebNMS will give my students an opportunity to work in an environment where network size, topology and make-up resemble networks they may encounter when they enter the work force. They will also be able to gain experience with the remote management and monitoring tools required to efficiently oversee large corporate networks. This will greatly benefit our department, our graduates and their employers.” |
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| Dr. William R. Kehr,
Instructor, Information Science & Technology Department University of Missouri |
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1.1 Business Hours: ZOHO Corp. will provide maintenance and support Monday through Friday between 9:00 am to 5:00 pm (IST in India) excluding any ZOHO Corp. specified list of public holidays.
1.2 Service Pack (Patch Release): At regular intervals ZOHO Corp. will release a Service pack (patch release) that will be the cumulative collection of all workarounds, patches and bug fixes resolved at the time of the Service Pack release.
1.3 Updates (Minor Release): An Update or Minor Release is the digit to the right of the first and subsequent decimal places reading from left to right in the ZOHO Corp. Product Number. For instance, in ZOHO Corp. Product Number X.a and X.b.c – a, b, and c are Updates or Minor Releases.
1.4 Upgrade (Major Release): An Upgrade or Major Release is the digit to the left of the first decimal place reading from left to right in the ZOHO Corp. Product Number. For instance, in ZOHO Corp. Product Number X.a and Y.a – X and Y are Upgrades or Major Releases.
1.5 Workaround: Workaround is a temporary resolution for a problem that will enable the ZOHO Corp. Program(s) to work without the problem. ZOHO Corp. will make all efforts to provide an enhanced and permanent solution to the problem in the Service Pack that is subsequently released.
2.1 Severity Level 1 (S1): The ZOHO Corp. Program(s) does not function without a fix being provided and the problem has significant effect on the revenues or business operations of the Licensee.
2.2 Severity Level 2 (S2): The ZOHO Corp. Program(s) can function. However, the ZOHO Corp. Program(s) functions providing incorrect results or its performance is inconsistent pursuant to the ZOHO Corp. user documentation.
2.3 Severity Level 3 (S3): The functionality of the ZOHO Corp. Program(s) is not affected by the problem or can be accomplished by using other features of the ZOHO Corp. Program(s).
3.1 ZOHO Corp. provides maintenance and support to the major release of the product, licensed under the terms of this Agreement and as shown in Exhibit A. Licensee must maintain valid Annual Maintenance and Support License as provided in Section 3.2 of this Agreement for the ZOHO Corp. Program(s).
3.2 Licensee is entitled to receive maintenance and support that includes email support for problem resolution, product updates, and online access to technical documentation. Licensee may choose either premium development and runtime support as set out in 3.2.1 and 3.2.2 below or classic development and runtime support as set out in 3.2.3 and 3.2.4 below.
| Severity Level | Acknowledgement | Problem Determination | Restoration | Defect Resolution | Remarks |
| 1 | 24 Business Hours | 36 Business Hours | 144 Business Hours | Will make all attempts, commit full-time resources round the clock to resolve the defect. The resolution timeframe is determined in consultation with the Licensee. | Fixes to the S1 Problems, which do not have any acceptable workaround will be provided as Customer Patches. |
| 2 | 24 Business Hours | 5 Business Days | 14 Business Days | Reasonable attempts during normal business hours to resolve the defects will be made. | Patches will be made available as part of the next release. |
| 3 | 72 Business Hours | 14 Business Days | 30 Business Days | Where problem is identified as requiring a feature enhancement, resolution will be provided in a future release. | Patches will be made available as part of the next release |
* Average Timeframe
ZOHO Corp. Annual Maintenance and Support License Fees is limited to providing updates, workarounds, and service packs at no additional cost. Upgrades or major releases are not included as part of ZOHO Corp.’s Annual Maintenance and Support License Fees. Licensee has the option to purchase upgrades separately by paying an upgrade license fee.
ZOHO Corp. provides online access to its support knowledge repository that include product documentation, frequently asked questions, release notes, and White Papers via ZOHO Corp.’s website.
