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The WebNMS CLI Browser is a GUI-based craft interface for managing CLI network devices. It is based on a command template that is used to generate CLI commands. It can also be used to execute scripts, terminal transformation etc. Its customizable functionalities enable simplified communication with network devices such as routers, switches, remote machines etc. CLI Browser makes WebNMS CLI API more versatile and comprehensive.
Some of the key features of the CLI Browser are:
The CLI Transport Provider acts as a bridge between the core CLI API and the device. It also aids the CLI API to communicate with any protocol stack. Thus the CLI Transport Provider makes WebNMS CLI API protocol independent.
The CLI Transport Provider is an entity that provides services of a transport interface and the CLI Session is an entity that requires and utilizes these services. The session accesses the services of the transport provider by issuing the appropriate service requests. Service request is a command sent to the device to get / set device details or to start a service. Service event is an autonomous message sent by the device. CLI Transport Provider offers various services like establishing a connection to the devices, sending requests, receiving autonomous messages and responses, etc. The figure below shows the flow of data between the CLI Session and the Network Device.
Some of the key features of the CLI Transport Provider are:
WebNMS Telnet Window is an application that can be used as a telnet client to communicate with remote network devices. The WebNMS Telnet window is built over WebNMS CLI API and can be used as a reference implementation to communicate with remote devices.
Some of the key features of WebNMS Telnet Window are:
A sample Telnet Window GUI is shown below
1.1 Business Hours: ZOHO Corp. will provide maintenance and support Monday through Friday between 9:00 am to 5:00 pm (IST in India) excluding any ZOHO Corp. specified list of public holidays.
1.2 Service Pack (Patch Release): At regular intervals ZOHO Corp. will release a Service pack (patch release) that will be the cumulative collection of all workarounds, patches and bug fixes resolved at the time of the Service Pack release.
1.3 Updates (Minor Release): An Update or Minor Release is the digit to the right of the first and subsequent decimal places reading from left to right in the ZOHO Corp. Product Number. For instance, in ZOHO Corp. Product Number X.a and X.b.c – a, b, and c are Updates or Minor Releases.
1.4 Upgrade (Major Release): An Upgrade or Major Release is the digit to the left of the first decimal place reading from left to right in the ZOHO Corp. Product Number. For instance, in ZOHO Corp. Product Number X.a and Y.a – X and Y are Upgrades or Major Releases.
1.5 Workaround: Workaround is a temporary resolution for a problem that will enable the ZOHO Corp. Program(s) to work without the problem. ZOHO Corp. will make all efforts to provide an enhanced and permanent solution to the problem in the Service Pack that is subsequently released.
2.1 Severity Level 1 (S1): The ZOHO Corp. Program(s) does not function without a fix being provided and the problem has significant effect on the revenues or business operations of the Licensee.
2.2 Severity Level 2 (S2): The ZOHO Corp. Program(s) can function. However, the ZOHO Corp. Program(s) functions providing incorrect results or its performance is inconsistent pursuant to the ZOHO Corp. user documentation.
2.3 Severity Level 3 (S3): The functionality of the ZOHO Corp. Program(s) is not affected by the problem or can be accomplished by using other features of the ZOHO Corp. Program(s).
3.1 ZOHO Corp. provides maintenance and support to the major release of the product, licensed under the terms of this Agreement and as shown in Exhibit A. Licensee must maintain valid Annual Maintenance and Support License as provided in Section 3.2 of this Agreement for the ZOHO Corp. Program(s).
3.2 Licensee is entitled to receive maintenance and support that includes email support for problem resolution, product updates, and online access to technical documentation. Licensee may choose either premium development and runtime support as set out in 3.2.1 and 3.2.2 below or classic development and runtime support as set out in 3.2.3 and 3.2.4 below.
|Severity Level||Acknowledgement||Problem Determination||Restoration||Defect Resolution||Remarks|
|1||24 Business Hours||36 Business Hours||144 Business Hours||Will make all attempts, commit full-time resources round the clock to resolve the defect. The resolution timeframe is determined in consultation with the Licensee.||Fixes to the S1 Problems, which do not have any acceptable workaround will be provided as Customer Patches.|
|2||24 Business Hours||5 Business Days||14 Business Days||Reasonable attempts during normal business hours to resolve the defects will be made.||Patches will be made available as part of the next release.|
|3||72 Business Hours||14 Business Days||30 Business Days||Where problem is identified as requiring a feature enhancement, resolution will be provided in a future release.||Patches will be made available as part of the next release|
* Average Timeframe
ZOHO Corp. Annual Maintenance and Support License Fees is limited to providing updates, workarounds, and service packs at no additional cost. Upgrades or major releases are not included as part of ZOHO Corp.’s Annual Maintenance and Support License Fees. Licensee has the option to purchase upgrades separately by paying an upgrade license fee.
ZOHO Corp. provides online access to its support knowledge repository that include product documentation, frequently asked questions, release notes, and White Papers via ZOHO Corp.’s website.