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WebNMS is glad to partner with leading embedded system vendors to ensure immediate portability of the developed agents in embedded platforms. WebNMS agents are developed based on standards and are compatible with all leading embedded platforms.
Accelerated Technology’s Nucleus PLUS real-time operating system has been powering embedded applications on many different CPUs in applications that range from extremely simple to extremely complex. System designers enjoy a significant reuse benefit since Nucleus PLUS applications are highly portable to any new CPU architecture.Nucleus PLUS provides an extensive set of services to manage multiple tasks, inter-task communication and synchronization, events, memory, timers, hardware interrupts, and software signals. These services are designed with you in mind and are very easy-to-use.
The following is a partial list of WebNMS SNMP Agent Toolkit C Edition customers:
"WebNMS Agent Toolkit
is an easy tool, which makes the life of SNMP agent developer
a lot cool. I need to mention about the support team.
They are just too quick in their response and provide
excellent support. On the whole it was pretty good experience
working with WebNMS Agent Toolkit."
"Proximion is with WebNMS adding a new feature to its product platform WISTOM. The SNMP agent will simplify integration and installation in customer networks and will enable Proximion customers to take full advantage of the powerful measurement performance in the WISTOM platform."
"WebNMS was the only supplier that offered SNMP for the OSE Delta operating system together with full-featured development tools. The competitors could not offer a MIB editor or a test system at a competitive price."
"We were able to integrate the WebNMS agent into our application and deploy the run-time solution after a short period of debugging and integration testing on our test platform. This was followed by a successful live trial with our customer, which only required 15 minutes of testing to verify all required functionality."
1.1 Business Hours: ZOHO Corp. will provide maintenance and support Monday through Friday between 9:00 am to 5:00 pm (IST in India) excluding any ZOHO Corp. specified list of public holidays.
1.2 Service Pack (Patch Release): At regular intervals ZOHO Corp. will release a Service pack (patch release) that will be the cumulative collection of all workarounds, patches and bug fixes resolved at the time of the Service Pack release.
1.3 Updates (Minor Release): An Update or Minor Release is the digit to the right of the first and subsequent decimal places reading from left to right in the ZOHO Corp. Product Number. For instance, in ZOHO Corp. Product Number X.a and X.b.c – a, b, and c are Updates or Minor Releases.
1.4 Upgrade (Major Release): An Upgrade or Major Release is the digit to the left of the first decimal place reading from left to right in the ZOHO Corp. Product Number. For instance, in ZOHO Corp. Product Number X.a and Y.a – X and Y are Upgrades or Major Releases.
1.5 Workaround: Workaround is a temporary resolution for a problem that will enable the ZOHO Corp. Program(s) to work without the problem. ZOHO Corp. will make all efforts to provide an enhanced and permanent solution to the problem in the Service Pack that is subsequently released.
2.1 Severity Level 1 (S1): The ZOHO Corp. Program(s) does not function without a fix being provided and the problem has significant effect on the revenues or business operations of the Licensee.
2.2 Severity Level 2 (S2): The ZOHO Corp. Program(s) can function. However, the ZOHO Corp. Program(s) functions providing incorrect results or its performance is inconsistent pursuant to the ZOHO Corp. user documentation.
2.3 Severity Level 3 (S3): The functionality of the ZOHO Corp. Program(s) is not affected by the problem or can be accomplished by using other features of the ZOHO Corp. Program(s).
3.1 ZOHO Corp. provides maintenance and support to the major release of the product, licensed under the terms of this Agreement and as shown in Exhibit A. Licensee must maintain valid Annual Maintenance and Support License as provided in Section 3.2 of this Agreement for the ZOHO Corp. Program(s).
3.2 Licensee is entitled to receive maintenance and support that includes email support for problem resolution, product updates, and online access to technical documentation. Licensee may choose either premium development and runtime support as set out in 3.2.1 and 3.2.2 below or classic development and runtime support as set out in 3.2.3 and 3.2.4 below.
| Severity Level | Acknowledgement | Problem Determination | Restoration | Defect Resolution | Remarks |
| 1 | 24 Business Hours | 36 Business Hours | 144 Business Hours | Will make all attempts, commit full-time resources round the clock to resolve the defect. The resolution timeframe is determined in consultation with the Licensee. | Fixes to the S1 Problems, which do not have any acceptable workaround will be provided as Customer Patches. |
| 2 | 24 Business Hours | 5 Business Days | 14 Business Days | Reasonable attempts during normal business hours to resolve the defects will be made. | Patches will be made available as part of the next release. |
| 3 | 72 Business Hours | 14 Business Days | 30 Business Days | Where problem is identified as requiring a feature enhancement, resolution will be provided in a future release. | Patches will be made available as part of the next release |
* Average Timeframe
ZOHO Corp. Annual Maintenance and Support License Fees is limited to providing updates, workarounds, and service packs at no additional cost. Upgrades or major releases are not included as part of ZOHO Corp.’s Annual Maintenance and Support License Fees. Licensee has the option to purchase upgrades separately by paying an upgrade license fee.
ZOHO Corp. provides online access to its support knowledge repository that include product documentation, frequently asked questions, release notes, and White Papers via ZOHO Corp.’s website.
