WebNMS offers a comprehensive suite of support services that will enable you to rapidly deploy solutions using our products.

Email WebNMS Support

WebNMS product specialists can also be contacted via email through the product or component specific email addresses. While logging in your problem, do provide as much information about the problem as possible to help in faster analysis. An example format of the information that can be included while logging the problem is given below. Send your problem report to the product or component-specific email alias for faster and correct solution.

Example Format of Information while Logging Your Problem:

• Version of the product: Agent Toolkit (Java Edition) 4.2 or SNMP API 3.3, etc.
• Service Pack Version: SP3 or SP4, etc.
• Operating System: Solaris 8, Win NT, or RedHat Linux 7.1, etc.
• JDK/JRE Version: JRE1.3 or JRE1.2, or JDK1.1.x, etc.
• Browser and Version: Netscape 4.76 or IE 6.0, etc.
• Details of the problem:
  • The steps to reproduce the problem
  • The relevant log files
• Thread Dumps (if any)
• CLASSPATH environment variable (if applicable)

Calling WebNMS Support

You can call WebNMS Customer Response Center for logging and resolving any technical problems. This Center is operational 24 hours and staffed by experienced and knowledgeable product specialists. They are accessible at:

• ++1 925 924 9500 and
• ++1-888-720-9500 (Monday to Friday)

Product and Component-Specific Support and Email Aliases

OEM's Developers Products
Product	Email ID
CLI API	cli-support@webnms.com
.NET SNMP API	snmp-support@webnms.com
SNMP Agent Toolkit C Edition	cagent-support@webnms.com
SNMP Agent Toolkit Java Edition	agent-support@webnms.com
SNMP Agent for Linux	linuxmonitor-support@webnms.com
SNMP Adaptor for JMX	agent-support@webnms.com
SNMP API	snmp-support@webnms.com
SNMP Micro Agent for MySQL	cagent-support@webnms.com
WebNMS Framework	nms-support@webnms.com
Web Testing Products
Agent Tester	agenttester-support@webnms.com
Simulation Toolkit	simulator-support@webnms.com
SNMP Utilities	snmp-support@webnms.com