WebNMS offers a comprehensive suite of support services that
will enable you to rapidly deploy solutions using our products.
Email WebNMS Support
WebNMS product specialists can also be contacted
via email through the product or component specific email addresses.
While logging in your problem, do provide as much information about
the problem as possible to help in faster analysis. An example format
of the information that can be included while logging the problem
is given below. Send your problem report to the product
or component-specific email alias for faster and correct solution.
Example Format of Information while Logging Your Problem:
Version of the product: Agent Toolkit (Java Edition) 4.2
or SNMP API 3.3, etc.
Service Pack Version: SP3 or SP4, etc.
Operating System: Solaris 8, Win NT, or RedHat Linux 7.1,
etc.
JDK/JRE Version: JRE1.3 or JRE1.2, or JDK1.1.x, etc.
Browser and Version: Netscape 4.76 or IE 6.0, etc.
Details of the problem:
The steps to reproduce the problem
The relevant log files
Thread Dumps (if any)
CLASSPATH environment variable (if applicable)
Calling WebNMS Support
You can call WebNMS Customer Response Center
for logging and resolving any technical problems. This Center is
operational 24 hours and staffed by experienced and knowledgeable
product specialists. They are accessible at:
++1 925 924 9500 and
++1-888-720-9500 (Monday to Friday)
Product and Component-Specific
Support and Email Aliases
