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For Evaluating Customers
Free Support
WebNMS’s software specialists are dedicated to supporting
you throughout installing, running, and evaluating our products.
We provide the following options of highly responsive technical
support.
Live Demos & Presentations
We provide live demos and presentations that help you know our
products better. Go through them and discover how easy it is to
work with WebNMS products. Click the following links to get a
hands-on experience of using our software:
Enterprise Management & Security Products
OpManager | NetFlow
Analyzer | ServiceDesk
| Eventlog Analyzer
| Firewall Analyzer |
Applications Manager | OpUtils
|
Desktop Central
| DeviceExpert | OpStor | ScanFi | WiFi
Manager | ADManager
Plus | SupportCenter
Plus |
MSP Center Plus | PasswordManager Pro | AssetExplorer | FacilitiesDesk | VQManager | SecurityManager Plus | ADSelfService Plus
OEMs & Software Testing
Simulation
Toolkit | SNMP Adaptor for
JMX |
SNMP Agent Toolkit Java Edition | QEngine | Web
NMS | WebTest
Web Demo Conference
In a Web Demo conference, we will individually demonstrate a product
to you and answer your questions through an interactive online Internet
session. You can follow the actions our experts are doing on their
computers on your screen.
Your benefit:
- You get an individual presentation right on your workplace.
- Very flexible appointments possible since no traveling is needed.
- You can discuss questions interactively with our experts.
If you need a Web Demo conference on any of the following products,
please click the link and fill the Web Demo Request form.
WiFi
Manager | SNMP
Agent Toolkit Java Edition | QEngine
| Simulation
Toolkit | WebTest
Toll-Free Call Support
You can call WebNMS Customer Response Center for logging and
resolving any technical problems. This Center is operational 24
hours and staffed by experienced and knowledgeable software specialists.
They are accessible between the hours of Monday 12.30 AM (PST) and
Saturday 1.00 AM (PST) at:
- ++1 925 924 9500 (during the hours 8.30 AM PST and 6.00 PM
PST) and
- ++1-925-924-9500
User Forums
WebNMS Forums provides a platform for the WebNMS Community
where they discuss their experience and expertise in using our software.
Become a part of this community and interact with our experts and
existing users by posting your questions and suggestions. Enter
the User Forums.
E-mail Support
If you have any issues in using our software, please send e-mail
to the product-specific
e-mail address. To make the support more effective, we request
you to send following details:
- Version of the software: Agent Toolkit (Java Edition) 4.2 or
SNMP API 3.3, etc.
- Service Pack Version: SP3 or SP4, etc.
- Operating System: Solaris 8, Win NT, or RedHat Linux 7.1, etc.
- JDK/JRE Version: JRE1.3 or JRE1.2, or JDK1.1.x, etc.
- Browser and Version: Netscape 4.76 or I.E. 6.0, etc.
- Details of the problem:
- The steps to reproduce the problem
- The relevant log files
- Thread Dumps (if any)
- CLASSPATH environment variable (if applicable)
Patches & Fixes
While you evaluate our product, we will provide you with patches
that would make your evaluation easy and hassle-free. If you come
across any issues in using our products, please report them to us
and we will send you bug fixes as soon as possible. If we release
any service packs during your evaluation period, we will intimate
you about it so that you can download them.
Product Tutorial
These product tutorials walk you through the framework, key features,
and benefits of our products and the steps involved in working with
them. Enter the Product Tutorials.
